• Lead the technical aspects of customer onboarding, ensuring seamless integration and optimal use of our platform
• Collaborate with clients to gather requirements and design bespoke solutions that meet their business needs
• Deliver top-notch generative automation solutions to customer use cases
• Work with customers to design intelligent automation solutions and deliver the solution implementation in collaboration with them
• Monitor, maintain, and support existing customer solutions for intelligent automation
• Provide ongoing technical support and training to customers, acting as their trusted advisor and primary technical point of contact
• Manage customer accounts to maximise  their value and ensure high levels of customer satisfaction
• Onboard new customers to the product with a focus on user adoption
• Develop and oversee customer success plans to maximise customer value
• Own customer engagement and communication across all accounts
• Be responsible for hiring, growing, and managing the solution delivery team in line with company growth
• Own the solution delivery OKRs in terms of setting and reporting
• Work closely with cross-functional teams including sales and product management to ensure alignment and successful delivery of solutions
• Continuously identify opportunities for improving customer satisfaction and drive initiatives to enhance the customer experience
• Stay updated with industry trends and best practices to provide innovative solutions and thought leadership

Your Profile

• Hold a bachelor’s degree (or equivalent) in Computer Science, Engineering, Information Technology, or a related field, with over 5 years of experience in a technical role such as solutions engineering, software engineering, or technical consulting
• Proficient in software development and programming languages like Python is essential
• Exceptional problem-solving skills and the ability to communicate complex technical concepts to non-technical stakeholders
• Proven track record of managing multiple projects and delivering high-quality solutions on time
• Excellent verbal and written communication skills, with fluency in English; additional language skills are a plus
• Experience with no-code or low-code platforms, intelligent automation, or RPA is highly desirable
• Experience of working in a hyper-growth startup is highly desirable

• Remote Work & Culture: Work from anywhere in the world, embracing a flexible and supportive remote-first environment
• Join a dynamic and innovative team, where your contributions directly impact the company’s success and growth
• Enjoy competitive salaries, comprehensive benefits, and equity options that reward your commitment and hard work
• Access to continuous learning and professional development opportunities to keep your skills sharp and relevant
• Collaborate with industry-leading experts and gain exposure to cutting-edge technologies and methodologies
• Work with the latest high-quality equipment and tools to enable your success